Privacy policy

Last Updated: 03-03-2025

At FoodLab Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our application, FoodLab, including our websites, mobile applications, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly and automatically when you interact with our Platform. This may include:

1.1. Personal Information

• Account Registration: When you create an account on FoodLab, we collect your name, email address, phone number, delivery address, and payment information.

• Order Details: We collect information about your orders, including selected items, restaurant preferences, and delivery instructions.

1.2. Device and Usage Data

• Device Information: We collect information about the device you use to access FoodLab, such as your IP address, device type, operating system, and browser type.

• Usage Data: We gather data on how you interact with FoodLab, including pages visited, features used, and time spent on the platform.

1.3. Location Data

• We collect location data to provide location-based services, such as determining nearby restaurants and enabling accurate delivery. You can manage location settings through your device preferences.

1.4. Communication Data

• We collect information when you contact us, such as email communications, customer support inquiries, and feedback submissions.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve FoodLab and its services. Specifically, we may use your information for the following purposes:

2.1. To Facilitate Transactions

• Process orders, payments, and refunds.

• Notify restaurants and delivery partners of your orders.

2.2. To Improve User Experience

• Provide personalized recommendations and tailored experiences.

• Analyze usage patterns to optimize performance.

2.3. To Enhance Security

• Detect and prevent fraudulent activities.

• Enforce our Terms and Conditions.

2.4. To Communicate With You

• Respond to your inquiries and provide customer support.

• Send transactional notifications, such as order confirmations and updates.

• Send promotional messages and special offers (you may opt-out at any time).

3. How We Share Your Information

We may share your information with third parties only in the following circumstances:

3.1. Service Providers

• We work with third-party providers, such as payment processors, delivery partners, and IT service providers, to deliver our services.

3.2. Business Partners

• We may share limited data with restaurants and delivery partners to fulfill your orders.

3.3. Legal Requirements

• We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of FoodLab Logistics, our users, or others.

3.4. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity.

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal information. These measures include:

• Encryption of sensitive data during transmission.

• Regular security audits and vulnerability assessments.

• Restricted access to personal data to authorized personnel only.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1. Access and Update Information

• You can access and update your personal information through your account settings in FoodLab.

5.2. Opt-Out of Communications

• You can opt out of receiving promotional emails and messages by following the unsubscribe link in our communications or updating your preferences in your account settings.

5.3. Delete Your Account

• You may request the deletion of your account by contacting our support team. Certain information may be retained for legal or operational purposes.

5.4. Manage Cookies and Tracking

• You can adjust your browser settings to manage cookies or opt-out of certain tracking technologies.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on FoodLab. These may include:

• Essential Cookies: Necessary for the operation of the platform.

• Performance Cookies: Help us understand how users interact with FoodLab to improve functionality.

• Marketing Cookies: Used to deliver relevant ads and promotions.

You can manage your cookie preferences through your browser settings or device privacy settings.

7. Children’s Privacy

FoodLab is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

8. International Data Transfers

If you access FoodLab from outside Nigeria, your information may be transferred to, stored, and processed in a country with different data protection laws. By using the platform, you consent to such data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy regularly. The updated policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company Name: FoodLab Logistics

• App Names: FoodLab, Foodlab Vendor, Foodlab Rider

• Email: support@foodlab.com.ng

• Phone: 09026792621

• Address: No. 11 Apeja Odomola, Epe, Lagos

Thank you for trusting FoodLab Logistics with your personal information. Your privacy and security are our priority.